Warranty & returns

Start with a support request

Contact us before bringing or sending equipment back. Include your invoice or quotation reference, product model, serial number, a description of the problem and any useful photographs. Keep the packaging, accessories and proof of purchase where available.

Faulty, damaged or incorrect equipment

Tell us as soon as you identify a fault, delivery damage or an incorrect item. We’ll help identify the next step and the applicable manufacturer or supplier assessment process. Arrange any visit or return with us first so the equipment reaches the right place.

For an existing order, refer to the warranty and terms provided with that order. Contact us if you need a copy or clarification.

Warranty assessment

Repair, replacement or other available remedies depend on the assessment, applicable warranty terms and your rights under applicable law. Any out-of-warranty work, transport costs or other proposed charges will be explained before you decide to proceed.

Unwanted items or changes to your order

Contact us before opening, configuring or installing an item you may wish to return. We’ll explain the available options for that product, its condition and the order involved, including any applicable charges before proceeding.

Installation and support

Manufacturer product warranties and installation or support services have different scopes. Confirm the installation work, handover, support arrangements and any service cover in your quotation.

This guidance does not limit rights available under applicable law.